k6gam Privacy Policy

1 Who We Are

k6gam operates the online gaming platform accessible at k6gam.net (the "Platform"), offering Pakistani players access to cricket betting, live casino, slot games, fishing games, and related wallet services. In the context of this Privacy Policy, k6gam acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

k6gam is operated under international gaming licensing arrangements. Our support team is available 24/7 via live chat and can be reached by email at [email protected] for any privacy-related queries.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected by k6gam through:

• The k6gam website at k6gam.net and any subdomains;
• The k6gam account registration and login processes;
• Deposit, withdrawal, and wallet transaction flows;
• Live chat, email, and any other customer support interactions;
• Participation in k6gam promotions, seasonal campaigns, or surveys;
• Any mobile interface or application associated with the k6gam Platform.

This policy does not apply to third-party websites that may be referenced for informational context. k6gam is not responsible for the privacy practices of third-party services, and users accessing such services do so at their own discretion.

3 Personal Data We Collect

k6gam collects personal data across several categories depending on the nature of your interaction with the Platform. The table below summarises each data category and the collection context.

3.1 Data We Do Not Collect

k6gam does not collect or store full payment card numbers. Card transactions are processed by PCI-DSS compliant third-party payment processors who transmit only a tokenised reference to k6gam. We also do not collect biometric data, social media profile data, or location data beyond city-level for account registration purposes.

4 How We Use Your Personal Data

k6gam uses the personal data we collect for the following specific purposes:

• Account Management: Creating, verifying, maintaining, and securing your k6gam account, including identity verification via CNIC and 21+ age confirmation;
• Payment Processing: Facilitating deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, debit/credit card, and bank transfer; processing withdrawal requests to verified methods;
• Gaming Service Delivery: Operating cricket betting markets, live casino streams, slot game sessions, and fishing game interfaces; resolving disputes relating to game outcomes;
• Regulatory Compliance: Meeting anti-money laundering (AML) obligations, including transaction monitoring, suspicious activity reporting, and record-keeping requirements under applicable international gaming licence conditions;
• Fraud Prevention & Security: Detecting and preventing fraudulent accounts, bonus abuse, match manipulation, and unauthorised access attempts;
• Customer Support: Responding to your support queries, resolving complaints, and maintaining records of support interactions for quality assurance purposes;
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour; implementing deposit limits, self-exclusion, and cooling-off periods on your account;
• Marketing Communications: Sending promotional offers, bonus notifications, and seasonal campaigns (including Eid and Ramadan promotions) where you have provided marketing consent — you may withdraw consent at any time through your account settings;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and user experience for Pakistani players.

5 Legal Basis for Processing

k6gam processes your personal data under the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing required to deliver the services described in the k6gam Terms & Conditions, including account creation, gaming, and payment processing;
• Legal Obligation: Processing required to comply with AML regulations, licensing conditions, and fraud prevention obligations applicable to k6gam's international gaming licence;
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregated analytics — where our interests do not override your fundamental privacy rights;
• Consent: Processing for direct marketing communications, which you may withdraw at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

k6gam does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following limited, controlled circumstances:

6.1 Payment Processors

We share financial and identity data with PCI-DSS compliant payment processors to facilitate JazzCash, EasyPaisa, bank transfer, and card payment transactions. These processors are contractually bound to process your data only for payment fulfilment purposes and may not use it for any other purpose.

6.2 Identity Verification Partners

CNIC verification and KYC processes may be facilitated by specialist third-party identity verification service providers operating under strict data processing agreements with k6gam. These providers access only the data necessary for identity confirmation and age verification.

6.3 Regulatory & Law Enforcement Disclosure

k6gam may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or licensing authority directive. In all such cases, k6gam will disclose only the minimum data necessary to satisfy the lawful request.

6.4 Gaming Platform Technology Providers

Live casino studio operators, slot game providers, and cricket data feed providers may receive session-level technical data necessary to deliver their respective game products. These providers do not receive identity or financial data and are bound by contractual data protection obligations.

6.5 No Cross-Border Transfer Without Safeguards

Where personal data is transferred to service providers outside of Pakistan, k6gam ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data protection mechanisms, to protect your data to the same standard as within Pakistan.

7 Cookies & Tracking Technologies

k6gam uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function — including session management, login state persistence, and security token validation. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your language preferences, display settings, and gaming interface configurations to improve your experience on return visits.
• Analytics Cookies: Collect anonymised, aggregated data on how players navigate the Platform to help k6gam identify and fix usability issues. No personally identifiable information is included in analytics data sets.
• Responsible Gaming Cookies: Store session duration data locally on your device to support configurable session time alerts and deposit limit tracking.

k6gam does not use advertising cookies or third-party retargeting pixels. You may manage cookie preferences through your browser settings, though disabling essential cookies will prevent the Platform from functioning as intended.

8 Data Retention

k6gam retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, taking into account applicable regulatory retention obligations. The general retention framework is as follows:

• Account and Identity Data: Retained for the duration of account activity plus 5 years from account closure, to satisfy AML and gaming licence audit obligations;
• Financial Transaction Data: Retained for 7 years from the date of each transaction, in line with international AML record-keeping standards;
• Gaming Activity Logs: Retained for 3 years from the date of each gaming session, for dispute resolution and game integrity audit purposes;
• Customer Support Records: Retained for 3 years from the date of each interaction;
• Marketing Preferences: Retained while your account is active. Upon account closure or withdrawal of marketing consent, marketing preference data is deleted within 30 days;
• Technical / Server Logs: Retained for 12 months on a rolling basis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which can no longer be attributed to any individual) may be retained indefinitely for statistical and Platform improvement purposes.

9 Security Measures

k6gam implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our current security framework includes:

• TLS 1.3 encryption for all data in transit between your device and k6gam servers;
• AES-256 encryption for all personal and financial data stored at rest;
• Two-factor authentication (2FA) available to all registered Players;
• Role-based access controls restricting internal staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• 24/7 automated intrusion detection and anomaly monitoring on k6gam infrastructure;
• Formal data breach response procedures, including a 72-hour notification commitment to affected players.

10 Your Data Rights

As a k6gam player, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting k6gam support via live chat or by emailing [email protected]:

• Right of Access: You may request a copy of all personal data k6gam holds about you, including your account data, transaction history, and gaming activity logs. k6gam will provide this within 30 calendar days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Account details can also be updated directly within Account Settings for most data types.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to k6gam's legal retention obligations under AML and gaming licence requirements.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format (JSON or CSV) to transfer to another service provider, where technically feasible.
• Right to Restrict Processing: You may request that k6gam limits processing of your personal data to storage only, pending resolution of a dispute about its accuracy or the lawfulness of processing.
• Right to Object: You may object to processing carried out on the basis of k6gam's legitimate interests. k6gam will assess each objection on its merits and cease processing unless compelling legitimate grounds override your interests.
• Right to Withdraw Marketing Consent: You may opt out of all marketing communications at any time through your Account Settings or by contacting support. Opt-out requests are actioned within 5 business days.

k6gam will not charge a fee for exercising any of the above rights in ordinary circumstances. If a request is manifestly unfounded or excessive, k6gam reserves the right to charge a reasonable administrative fee or decline the request, with written explanation provided.

11 Children's Privacy

The k6gam Platform is strictly intended for adults who are 21 years of age or older. k6gam does not knowingly collect, process, or store any personal data relating to individuals under the age of 21.

CNIC verification is mandatory at the registration stage to confirm that all k6gam Players meet this age threshold. Any account found to have been created by an underage individual will be immediately closed upon detection. Any funds held in such an account will be returned to the originating payment method, subject to standard AML checks.

If you believe that a minor in your household has accessed or registered for a k6gam account, please contact our support team immediately at [email protected] or via live chat. k6gam also recommends installing parental control software on any shared devices to prevent underage access to gaming platforms.

12 Responsible Gaming & Your Data

k6gam processes gaming activity data specifically to support responsible gaming outcomes for Pakistani players. This processing includes:

• Monitoring deposit frequency, session duration, and betting patterns to identify indicators of problem gambling behaviour;
• Sending automated responsible gaming reminders when configurable thresholds are approached or reached;
• Implementing player-requested deposit limits, loss limits, session timers, and self-exclusion periods using account-level data;
• Retaining self-exclusion records for the full duration of the exclusion period plus 5 years, to prevent inadvertent re-registration by excluded players.

Responsible gaming data processing is carried out on the basis of k6gam's legal obligation under its gaming licence and its legitimate interest in preventing harm to players. This processing is non-negotiable and cannot be opted out of whilst an account remains active.

For full information on k6gam's responsible gaming tools, please visit the Responsible Gaming page.

13 Updates to This Privacy Policy

k6gam reviews and updates this Privacy Policy periodically to reflect changes in data processing practices, regulatory requirements, or Platform features. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where an update materially changes how k6gam processes your personal data — particularly changes affecting your rights or the categories of third parties with whom data is shared — k6gam will notify all registered Players via their registered email address at least 14 days before the amended policy takes effect.

Continued use of the k6gam Platform following the effective date of any Policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated Policy, you should cease using the Platform and contact support to request account closure prior to the effective date.

14 Contact Us

For all privacy-related queries, data subject access requests, or concerns about how k6gam handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 in Urdu and English directly from your k6gam account dashboard. This is the fastest channel for most queries.
• Email: [email protected] — average response time within 4 hours for standard queries; formal data subject requests are acknowledged within 5 business days and fully responded to within 30 calendar days.

When submitting a data subject access request by email, please include your full registered name and the email address associated with your k6gam account so that we can verify your identity before processing the request. k6gam may ask for additional identity verification where necessary to protect your data from fraudulent access requests.